Customer Service

Shipping & Delivery
Deliveries to the UK are Free, except for 'next day' items where the charge is based on the increased costs of postage. For international deliveries, all delivery charges are based on the weight and destination of the parcel. Your order will only be processed if your credit card billing address, card security code and 3D security can be verified by our credit card payment acquirer. Only at our discretion we will ship to a separate delivery address. We have introduced these precautions for the safety of our customers and us. We dispatch your order on the day of receipt if we receive your order before our cut off time and if we have the order in stock (Please see our opening hours). Our cut off time is normally 3PM on weekdays.

Pictures and Descriptions
Music Matters does not guarantee descriptions or images to be accurate and denies all liability. Typos can happen and we apologise if there is a misrepresentation. All prices, descriptions, and pictures can change without notice.

Returns & Replacements
We offer an 8 day return policy from the day you receive your order under the following conditions: Refunds and exchanges may only be made within 8 days of receiving the merchandise. A re-postage fee will be charged for an exchange. The re-postage fee will not be charged for items which you have received faulty, damaged or wrongly packaged. The re-postage fee will be the true cost incurred by us to re-post the item to you. Postal prices are available at www.royalmail.com. We will refund the cost of postage back to us if the item was received damaged or faulty, or if we accidentally sent you the wrong merchandise, as long as the return postage costs are reasonable.

You must take care of the goods and return them to us in an unused, as new and re-saleable condition. All seals must be intact. You will have to pay for the costs of returning the goods to us unless they were received faulty or damaged, or if we made a mistake when packaging your order. Misused or abused merchandise will not be accounted as defective and will not be considered for an exchange or refund. If you have paid in advance and require a refund, we will refund your money within 30 days.

All returns must be in original non-damaged condition, including packaging, documentation, warranty cards, manuals and accessories or else it will not be accepted. Any missing items will be subject to a replacement charge. Returns must be received within 10 days. Original shipping & handling charges are not refundable unless we are at fault. The customer is responsible for shipping and proof of delivery on all returns. Please be sure that return shipments are properly packed and fully insured. Music Matters is not responsible for returned packages if lost or damaged by the shipper. Manufacturer's warranties are processed by the manufacturer. For warranty questions, enquiries or repairs, please contact the manufacturer of your product.

Privacy Policy
Music Matters does not disclose buyer's information to third parties. Your order details are stored on a server in which all data files are encrypted. We send out an occasional newsletter in which we inform you about special offers and keep you up to date with things at Music Matters. Functionality is built into the newsletter to make it easy for you to unsubscribe.